{"id":3152,"date":"2025-01-25T18:48:12","date_gmt":"2025-01-25T17:48:12","guid":{"rendered":"https:\/\/www.ooumm.com\/faq\/"},"modified":"2025-02-04T23:54:35","modified_gmt":"2025-02-04T22:54:35","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.ooumm.com\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"

[vc_row full_width=”stretch_row” css=”.vc_custom_1736794049368{margin-top: -70px !important;border-bottom-width: 1px !important;padding-bottom: 30px !important;border-bottom-style: solid !important;border-radius: 1px !important;border-color: #E7E7E7 !important;}”][vc_column]

<\/span>Questions and Answers<\/span><\/div><\/div>[\/vc_column][\/vc_row][vc_row][vc_column]
<\/span>PRODUCT INFORMATION<\/span><\/div><\/div>[vc_empty_space][vc_tta_accordion title_tag=”h3″ section_title_tag=”h5″ style=”modern” active_section=”” collapsible_all=”true”][vc_tta_section title=”Where do your materials come from?” tab_id=”1737827209004-9cad73ab-13ac”][vc_column_text css=””]<\/p>\n

Our materials are carefully selected from the best international suppliers. The marble primarily comes from Carrara, renowned for their exceptional quarries.<\/p>\n

[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Are your products entirely handmade?” tab_id=”1737827436614-75b8e255-6070″][vc_column_text css=””]<\/p>\n

Yes, each piece is hand-finished by our designers and craftsmen, ensuring exceptional quality and uniqueness.<\/p>\n

[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Do you offer customization?” tab_id=”1737827485588-7cdb1689-11e4″][vc_column_text css=””]<\/p>\n

We offer custom personalization options. Don’t hesitate to contact our customer service to discuss your specific requests.<\/p>\n

[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][\/vc_column][\/vc_row][vc_row css=”.vc_custom_1737827575726{margin-top: 20px !important;}”][vc_column]

<\/span>ORDERING PROCESS<\/span><\/div><\/div>[vc_empty_space][vc_tta_accordion title_tag=”h3″ section_title_tag=”h5″ style=”modern” active_section=”” collapsible_all=”true”][vc_tta_section title=”What payment methods do you accept?” tab_id=”1737827515916-460474ea-6b68″][vc_column_text css=””]<\/p>\n

Ooumm offers secure payment through our payment partner Stripe. None of your data is retained by Ooumm after the order is complete.
\nYou can also pay by bank transfer; we will ship your order once the payment is credited to the company’s bank account.<\/p>\n

[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Do you offer international shipping?” tab_id=”1737827515938-27f1e828-271d”][vc_column_text css=””]<\/p>\n

We deliver throughout Europe and to most countries worldwide. Shipping costs are calculated based on weight and destination.<\/p>\n

[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”How can I track my order?” tab_id=”1737827515961-a7fcecf6-90bc”][vc_column_text css=””]<\/p>\n

A tracking number will be sent to you by email as soon as your package is shipped, and you can check the status of your order by clicking on the following link.<\/p>\n

[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Can I return an item?” tab_id=”1737827643638-9c4f71d3-176a”][vc_column_text css=””]<\/p>\n

Yes, we accept returns within 14 days. We ask that you return the product intact and in its original packaging. We will offer a refund or exchange according to your preference. Please note that return shipping costs are the customer’s responsibility.<\/p>\n

[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”How can I contact your customer service?” tab_id=”1737827642262-a5c1af99-395b”][vc_column_text css=””]<\/p>\n

You can contact us by filling out the contact form. You will find all our contact information on the following page<\/a>.<\/p>\n

[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][\/vc_column][\/vc_row][vc_row css=”.vc_custom_1737827575726{margin-top: 20px !important;}”][vc_column]

<\/span>USE AND CARE OF OOUMM OBJECTS<\/span><\/div><\/div>[vc_empty_space][vc_tta_accordion title_tag=”h3″ section_title_tag=”h5″ style=”modern” active_section=”” collapsible_all=”true”][vc_tta_section title=”How should I care for my items?” tab_id=”1737827868181-15d9f0b9-9bde”][vc_column_text css=””]<\/p>\n

We recommend using a soft, damp cloth and absolutely avoiding cleaning products.
\nWe draw your attention to the fact that impacts and scratches can damage the product; handle the products with great care.<\/p>\n

[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Can marble discolor?” tab_id=”1737827868213-fc417785-fa3e”][vc_column_text css=””]<\/p>\n

Marble can slightly change over time. This is a sign of its authenticity and nobility.<\/p>\n

[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Can my items be used outdoors?” tab_id=”1737827868248-d2f51ff6-2782″][vc_column_text css=””]<\/p>\n

Some of our products are specifically treated to withstand weather conditions. Always check the technical specifications of each item.<\/p>\n

[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”What are the risks for marble outdoors?” tab_id=”1737827868278-1e2a1ba6-1c16″][vc_column_text css=””]<\/p>\n

The following phenomena can affect product quality: UV exposure, temperature variations, frost risks, and potential moisture absorption.<\/p>\n

[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Can I use my decorative objects in all rooms?” tab_id=”1737827868308-066a9677-5c93″][vc_column_text css=””]<\/p>\n

Yes, our products are adaptable, but avoid areas with high humidity such as unventilated bathrooms.<\/p>\n

[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”How can I install my items safely?” tab_id=”1737827868337-6fab3d57-a5fd”][vc_column_text css=””]<\/p>\n

We recommend using appropriate supports and checking the stability of the support carefully. Ooumm objects have significant weight, so be careful to handle them with caution.<\/p>\n

[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

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